Optimizely rescue services
Get your Optimizely investment back on track
You already have Optimizely in place. But that doesn't mean everything is working the way it should.
Whether you're facing technical issues, a stalled CMS or Commerce initiative, growing backlogs, upgrade or migration challenges, underused capabilities, limited expertise or capacity, or a partner relationship that isn't meeting your needs, XCentium can step in to address what's holding you back and help you move forward.
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When it may be time for an Optimizely rescue
Not every rescue starts with a major problem. Sometimes you need to fix what's not working. Other times, you need additional expertise, a different support model, or help getting more from the Optimizely products and capabilities you already have.
Whatever the situation, we can help determine what needs attention and provide the expertise and support to move forward.
Technical issues & performance
Resolve bugs, instability, performance problems, technical debt, architecture challenges, and other issues affecting your Optimizely CMS or Commerce implementation.
Stalled projects & growing backlogs
Address roadblocks, add capacity, and get CMS, Commerce, experimentation, personalization, integration, and other initiatives moving again.
Partner challenges
Transition from a partner that isn't delivering the Optimizely expertise, responsiveness, quality, or strategic guidance you need.
Expertise & capacity gaps
Supplement your in-house team with specialized Optimizely expertise and additional capacity, or bring in a team to take greater ownership of delivery.
Upgrades, migrations & architecture
Move CMS and Commerce upgrades and migrations forward, including Classic-to-Spire transitions, while addressing architecture, integrations, APIs, data flows, and other dependencies across your digital ecosystem.
Content & commerce operations
Improve content publishing, merchandising, commerce operations, governance, workflows, and how marketing, commerce, content, and technology teams work together.
Experimentation & personalization
Strengthen how you use Optimizely experimentation and personalization, from implementation and activation to measurement and ongoing optimization.
AI & Optimizely Agent Platform
Identify practical opportunities to put Optimizely Agent Platform (formerly Optimizely Opal) and AI-enabled capabilities to work across content, commerce, experimentation, personalization, and everyday workflows.
Platform adoption & optimization
Get more from the Optimizely products and capabilities you already have and identify opportunities to improve adoption, optimization, and business value.
Need help with your Optimizely challenges?
The right level of support for your organization
An Optimizely rescue doesn't have to mean a large transformation or long-term engagement.
You may need help solving a specific problem, specialized expertise or additional capacity, support transitioning from another partner, or a team to take greater ownership of work currently handled internally. You may also be looking for a long-term partner to support and evolve Optimizely as your needs change.
XCentium can meet you where you are, from targeted project support and team augmentation to CMS and Commerce development, upgrades and migrations, experimentation and personalization, optimization, and ongoing platform support.
Rescue projects are part of our DNA
XCentium built its reputation by stepping into complex digital platform situations, resolving problems, getting stalled initiatives moving again, and helping organizations when their existing resources or partner weren't delivering what they needed.
That experience, combined with our Optimizely expertise across CMS, Commerce, strategy, experience design, engineering, integrations, experimentation, personalization, AI, data, and optimization, means we know how to get up to speed quickly, identify what needs to change, and move the work forward.
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Frequently asked questions
Optimizely rescue services are designed for organizations that already have Optimizely in place and need help resolving problems, overcoming delivery challenges, adding expertise or capacity, completing upgrades or migrations, changing their support model, or getting more from their existing Optimizely investment.
No. A rescue can address a major issue, but it doesn't have to. You may need help clearing a backlog, resolving performance issues, adding expertise or capacity, completing an upgrade or migration, improving experimentation or personalization, adopting new capabilities, or changing how your Optimizely work is supported.
XCentium can help across the Optimizely ecosystem, including CMS, Commerce, experimentation, personalization, Opal, and related integrations and technologies. We can support individual products as well as challenges and initiatives that span multiple parts of your Optimizely environment.
Yes. XCentium can help organizations support and improve existing Optimizely Commerce environments and navigate the transition from Classic to Spire. We can assess your current implementation, identify technical and architectural considerations, and help plan and execute the work required to move forward.
Yes. We can help assess your current environment, identify dependencies and technical debt, establish an upgrade or migration approach, and support implementation. This can include CMS and Commerce upgrades, Classic-to-Spire transitions, and other initiatives to evolve your Optimizely environment.
Yes. We can work with your team to understand your existing implementation, architecture, code, integrations, documentation, priorities, and outstanding work and establish an appropriate transition plan.
Yes. We can supplement your internal team, provide specialized expertise, take responsibility for specific initiatives, or assume greater responsibility for ongoing Optimizely development and support. The model depends on what your organization needs.
You don't need to diagnose the issue before contacting us. We can work with your business and technical teams to understand what's happening, identify potential root causes, and determine the appropriate next steps.
Yes. In addition to targeted rescue work, XCentium can provide ongoing CMS and Commerce development, upgrades, enhancements, experimentation, personalization, optimization, platform support, and strategic guidance as your needs evolve.
Ready to get your Optimizely investment back on track?
Whether you need to solve an immediate problem, complete a CMS or Commerce initiative, navigate a Classic-to-Spire transition, add expertise or capacity, change your support model, or find a long-term Optimizely partner, we're ready to help.