Sitecore rescue services
Get your Sitecore investment back on track
You already have Sitecore in place. But that doesn't mean everything is working the way it should.
Whether you're facing technical issues, stalled initiatives, growing backlogs, inefficient workflows, limited expertise or capacity, or a partner relationship that isn't meeting your needs, XCentium can step in to address what's holding you back and help you move forward.
When it may be time for a Sitecore rescue
Not every rescue starts with a major problem. Sometimes you need to fix what's not working. Other times, you need additional expertise, a different support model, or help getting more from what you already have.
Whatever the situation, we can help determine what needs attention and provide the expertise and support to move forward.
Technical issues & performance
Resolve bugs, instability, performance problems, technical debt, architecture challenges, and other issues affecting your Sitecore implementation.
Stalled projects & growing backlogs
Address roadblocks, add capacity, and get upgrades, enhancements, integrations, migrations, and other initiatives moving again.
Partner challenges
Transition from a partner that isn't delivering the expertise, responsiveness, quality, or strategic guidance you need.
Expertise & capacity gaps
Supplement your in-house team with specialized Sitecore expertise and additional capacity, or bring in a team to take greater ownership of delivery.
Upgrades, migrations & architecture
Address challenges across Sitecore upgrades, migrations, architecture, integrations, APIs, data flows, and dependencies within your broader digital ecosystem.
Content operations & workflows
Improve publishing processes, governance, workflows, and how marketing, content, and technology teams work together.
AI, agents & automation
Identify and implement practical opportunities to use Sitecore's AI, agentic, and automation capabilities across content, experience, and operations.
Platform adoption & optimization
Make greater use of the Sitecore capabilities available to you and identify opportunities to improve personalization, experimentation, content operations, AI adoption, optimization, and business value.
Need help with your Sitecore challenges?
The right level of support for your organization
A Sitecore rescue doesn't have to mean a large transformation or long-term engagement.
You may need help solving a specific problem, specialized expertise or additional capacity, support transitioning from another partner, or a team to take greater ownership of work currently handled internally. You may also be looking for a long-term partner to support and evolve Sitecore as your needs change.
XCentium can meet you where you are, from targeted project support and team augmentation to ongoing development, optimization, upgrades, and platform support.
Rescue projects are part of our DNA
XCentium built its reputation by stepping into complex digital platform situations, resolving problems, getting stalled initiatives moving again, and helping organizations when their existing resources or partner weren't delivering what they needed.
That experience, combined with our Sitecore expertise across strategy, experience design, engineering, integrations, AI, data, personalization, and optimization, means we know how to get up to speed quickly, identify what needs to change, and move the work forward.
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Frequently asked questions
Sitecore rescue services are designed for organizations that already have Sitecore in place and need help resolving problems, overcoming delivery challenges, adding expertise or capacity, changing their support model, or getting more from their existing implementation.
No. A rescue can address a major issue, but it doesn't have to. You may need help clearing a backlog, adding expertise or capacity, improving processes, completing an upgrade or migration, implementing new capabilities, or changing how your Sitecore work is supported.
XCentium can support organizations across the Sitecore ecosystem, from existing Sitecore XM and XP implementations to newer Sitecore products and capabilities. We can help assess your current environment, address specific challenges, and determine the right approach based on your technology and priorities.
Yes. We can work with your team to understand your existing implementation, architecture, code, integrations, documentation, priorities, and outstanding work and establish an appropriate transition plan.
Yes. We can supplement your internal team, provide specialized expertise, take responsibility for specific initiatives, or assume greater responsibility for ongoing Sitecore development and support. The model depends on what your organization needs.
You don't need to diagnose the issue before contacting us. We can work with your business and technical teams to understand what's happening, identify potential root causes, and determine the appropriate next steps.
Yes. In addition to targeted rescue work, XCentium can provide ongoing development, upgrades, enhancements, optimization, platform support, and strategic guidance as your needs evolve.
Ready to get your Sitecore investment back on track?
Whether you need to solve an immediate problem, add expertise or capacity, change your support model, complete an upgrade or migration, or find a long-term Sitecore partner, we're ready to help.